Money back guarantee/ refund policy

We guarantee our customers full/ partial refund in case of the following events

If the Customer’s request does not fit into any category, he/she can contact the Support Team to discuss the nature of the request and it will be considered.

1. Order Cancellation

If a Customer decides to cancel an Order, the following rules/policies apply:
  1. If the Customer decides to cancel an Order when no Writer has been assigned, then the Customer has the right to a 100% compensation.
  2. If the Customer decides to cancel an Order when a Writer has already been assigned, the amount of compensation cannot exceed 70%, because the writers work must be compensated.
  3. In case the Writer is assigned and more than half the deadline has passed, the Customer is entitled to a 50% compensation. * In case of Order cancellation, the Customer cannot use any of the products or drafts that have been provided prior to cancellation and all copyrights go back to the Company.

2. Late Delivery

In case of delayed delivery of a product, the Customer is entitled to a Time Delivery Difference Compensation, which is calculated in every case separately, depending on the initial deadline and the time of delay.

Any order delivered past the client’s original deadline is entitled to 100% refund.

The client may however, voluntarily offer deadline extensions upon the request of the expert working on the order.

Compensation for delay cannot be provided if:

  1. The delay was a consequence of actions made by the Customer. This includes a delay in payment, delay in the provision of necessary sources or failure to respond to questions or requests from us in a timely manner.
  2. The inability to receive the product on time due to technical complications of Customer’s internet provider, Browser, or any system malfunctions.
  3. The Customer provided a deadline extension voluntarily.

3. Bad Quality Claims

  1. If the Customer is not satisfied with the provided product and would like to get a compensation, the Quality Assurance Team will conduct an investigation. The Customer needs to provide detailed feedback that indicates a mismatch in the Order instructions. The resolution of the Customer’s claim will be based on the result of investigation.

    Note: in an instance where a bad quality claim is filed, and the order was previously sent for Revision, a compensation will not exceed 70%, because a request for Revision indicates that that customer has partially approved of the piece.

  2. If the claim for a compensation is due to a bad grade, such cases cannot be considered valid. The paper that is created by the Company is for reference purposes only and is not ready for any submission.
  3. If the claim is that the paper is unoriginal, a “Turnitin.com” report is required. There will be no other reports that can be accepted to conduct an investigation by Quality Assurance Team. The similarity level should be less than 15% to be considered.
  4. If the compensation is requested for Editing, Proofreading or Formatting Order, the investigation will not be conducted if a bad quality claim is of contextual nature. Editing, proofreading and formatting services do not presuppose input to the original context.
  5. If a compensation request is for an order with a less than 3-hours deadline, this request may be declined. This is due to the fact that the quality of a rush order may be compromised because of the small-time frames. Please keep in mind that by placing a rush order, you agree to the stated terms and they may not be argued.

Order Details/Preferences

  1. Any Purchased Order Preferences are non-refundable as are inseparable from the initial product and service provided. The only exceptions are ‘Draft’, ‘1-page summary’ or ‘Plagiarism report’ features, if they are not provided to the Customer in addition to the product.
  2. The Customer may select a Writer to work on the Order by indicating his/her ID number in the ‘Preferred Writer ID’ field on the Order form. By doing so, the Customer acknowledges that there is no 100% guarantee that the specific Writer is available to work on the Order. Should such an instance occur, the Company reserves the right to assign the best available specialist in the Subject Area of the Order, matching Preferred Writer performance level. Compensation for the cost of the Preferred Writer feature can only be placed in the customer’s account toward a future order.

Procedure

In Order to submit a compensation request, the Customer must contact the Support Team within 2 weeks after the Order was completed.

The Billing Department representative requires at least 5 days to review the request, and will contact the Customer with a resolution by e-mail.

Our representative has the right to request any additional information from the Customer that is required to process the claim correctly.

Once the Customer receives a refund confirmation, the Company will process it within 5 business days from the confirmation date. Please note, that the Company cannot be held responsible for any Bank Transfer fees, peculiarities of transfer, and possible delays occurring due to Bank service issues.

Refunds can only be processed if they are more than 50 (Ten) USD. If the transaction is for a smaller amount - it cannot be processed due to the fact that it barely covers transaction fees both of Company and Clients’ bank. Any refund amount less than $50 will be applied to the customer’s account for use toward a future order.
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Order Assistance

Ordering on Expert Writers Circle (EWC)

Stuck with your order or not sure where to place your order? First, let me state that, there is nothing you cannot order on our website.

Please Make sure you read through this snippet, to understand everything that needs to be understood

Our website has two ordering sections as shown in the image below.

Expert Writers Circle (EWC)  cost calculator


From the image above, we have two sections:
  • Writing Service - Cost Calculator
  • Others - Physics, Maths, Coding, e.t.c

For this context, "Others - Physics, Maths, Coding, e.t.c" will be referred as "Others" or "Other Services"



Writing Service - Cost Calculator

This section should be used specifically by customers who would want anything concerning writing and has pages, such as, essay writing, research papers, academic writing, e.t.c.

Please note, this area should not be used by people who want power point slides only. If you want power point slides only and nothing else, please use Others button. Please refer to the image above.

In other cases, if you find cost per page outside your budget for any level, you can still use Others button and set your preferred budget. Please follow the next subheading to understand more about Others button, as shown in the image above

Others/ Other Services

This is the button that you probably need. This button was placed to enable anyone who does not need writing to order anything on our platform, and the best thing, the budget on this area is set explicitly by you

This button can be literately used to order anything. Let's say for example, you found writing cost calculator charging outside your budget, then you can use this button and give instructions in the order description, then set your own budget

The best thing about this button is that, you set your own budget. The budget is not predetermined. We allow customers to set their own budget and upon payment, they are required to negotiate the applied budget with management. Sounds, good? Try it today.

SUMMERY

We can summit it up by saying, every time you doubt what you are supposed to order from Expert Writers Circle (EWC) , always use Others button and set your preferred budget. That the button that you can use to order anything, literally anything.

Thanks for Support
HOD Support Department
Expert Writers Circle (EWC)
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Coupon Order Instructions

Coupon code will be applied to this order only. The coupon code will be validated after ordering, if you had previously used to this coupon code, it will be invalid

Make sure the entered coupon code have not expired

Different coupon codes attracts different discount and offers

We appreciate the opportunity to continue working with you

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Writer Paymenet Help

How to pay writers

How to pay writers or how the system is designed to handle writers payments

You will need to cick pay button to pay a certain writer, the dialog will reveal the payment method and payment id, along with orders that are awaiting to be paid

Then you will need to use the mode of payment for that writer and send them payment. After paying them, click Clear Balance button
you must at all times follow these instuctions

  • Click Pay Button
  • View the mode of payment and payment id for that specific mode of payment
  • Review orders, how client paid and how writer is being paid for a given order
  • If you're satsfied with the invoice, pay the writer
  • After paying the writer, come back and click Clear Balance
If you fail to click clear balance, you may end up paying a given writer twice, so you must be careful and take your time
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Budget Agreement

Hello Guest User, Before proceeding with the order or paying for it, you will be required to agree on the final budget with management.

This is so to make sure that everything is handled professionally. If we agree on your current budget, then you will be allowed to pay for this order with your current budget, if we agree on a different budget then managment is going to change the final budget.

Final Budget will be as per your agreement with management.

Please click on the budget agreement button, to start the chat with management. You may ask them their quote after revewing your task.


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